Terms, refunds & privacy
Terms of service
1. Our services
We provide event planning, coordination, guest management, event websites and aso-ebi management. The exact services, price and dates for your event are set out in your written quote and agreement, which take priority over this page.
2. Quotes and booking
Quotes are valid for 14 days. Payment is made in three stages:
- Holding fee (10% of the total): reserves time with us while you finalise your plans. It does not confirm your date, and it is non-refundable.
- Deposit (50% of the total): confirms your date, together with your acceptance of the agreement.
- Balance: due no later than two weeks before the event.
The holding fee counts towards the total price.
3. Travel
For events outside our base area, transport costs are added to your quote. Where an event requires us on site for more than one day, accommodation is added too. These costs are always shown before you confirm.
4. Your responsibilities
You agree to give us accurate information (guest lists, dates, venue details) in good time, and to make decisions and approvals by the deadlines we agree together. Delays in information may affect what we can deliver.
5. Vendors
Where we coordinate caterers, decorators, venues or other suppliers, each supplier remains responsible for their own goods and services. We will always act in your interest and help resolve any issue on the day.
6. Changes
Changes to the scope of work after booking (for example a large increase in guests) may change the price. We'll agree any change with you in writing first.
7. Photos
We only share photos or stories from your event with your permission.
8. Digital templates
Planning templates are licensed for your personal or single-business use. Please don't resell, share or redistribute them.
9. Liability
We plan carefully, but we can't be responsible for events outside our reasonable control, such as severe weather, power failures, public disturbances or venue closures. Our total liability is limited to the fees you have paid us for the event concerned.
10. Governing law
These terms are governed by the laws of the Federal Republic of Nigeria.
Refunds & cancellations
Changing your date
If you need to move your event, we'll first try to transfer your booking to a new date at no extra cost, subject to our availability.
If you cancel
- More than 3 weeks before the event: we refund everything you have paid, except the 10% holding fee.
- Within 3 weeks of the event: payments are non-refundable, as most work and supplier costs will have been committed.
Serious circumstances
Life doesn't always go to plan. If your event is cancelled because of a serious circumstance, such as a bereavement or a called-off engagement, we will refund any money not yet spent on your event, at any point up to the event itself, except the 10% holding fee. Please speak to us; we'll handle it with care.
If we cancel
In the unlikely event that we have to cancel, you'll receive a full refund of everything you have paid us, including the holding fee.
Digital templates
Because templates are delivered instantly, they are non-refundable once downloaded. If a file is faulty or doesn't open, email us and we'll fix it or send a replacement.
How refunds are paid
Refunds are made to the original payment method within 14 working days.
Privacy notice
We respect your privacy and handle personal data in line with the Nigeria Data Protection Act 2023.
What we collect
- Details you send in the enquiry form: your name, email, event details, budget range and message.
- Guest details you share for your event, such as names and groups for the guest list.
- Purchase details when you buy a template: your name, email and what you bought. Card payments are handled by our payment provider; we never see or store your card details.
How we use it
Only to reply to you, plan and deliver your event, deliver your purchases and keep proper business records. We don't sell your data or use it for anything unrelated.
Who we share it with
Only the services that help us run the business, such as our email, form and payment providers, and, with your agreement, vendors working on your event.
How long we keep it
Enquiries are kept for up to 12 months. Event and purchase records are kept for as long as the law requires for business and tax purposes. Guest lists are deleted within 3 months after your event unless you ask us to keep them.
Your rights
You can ask to see, correct or delete the personal data we hold about you at any time by emailing hello@alejo.events.
Website visits
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